Terms of Service

Effective Date: 05.05.2025.
Last Updated: 07.07.2025.

Welcome to Mobile Locksmith Services Inc (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website https://mobilelocksmithchicago.us/ (the “Website”) and our locksmith services (collectively, the “Services”).

By accessing our Website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

1. Services Description

We provide professional locksmith services throughout Chicago and surrounding areas, including but not limited to:

• Residential Services: Home lockouts, lock installation, rekeying, security upgrades
• Commercial Services: Office lockouts, master key systems, access control, business security
• Automotive Services: Car lockouts, key programming, ignition repair, transponder keys
• Emergency Services: Emergency lockout assistance

2. Acceptance of Terms

By using our Services, you represent that:

• You are at least 18 years old or have parental consent
• You have the legal authority to enter into these Terms
• You will provide accurate and complete information
• You will use our Services in compliance with all applicable laws

3. Service Appointments and Scheduling

Appointment Booking

• Service appointments can be scheduled by phone, email, or through our Website
• We will confirm your appointment and provide estimated arrival times

Service Locations

• You must have legal authority to request locksmith services at the specified location
• For residential services, you must be the homeowner, tenant, or authorized representative
• For vehicle services, you must be the owner or authorized user of the vehicle
• We reserve the right to verify ownership or authorization before providing services

Cancellations and Rescheduling

• Service appointments may be cancelled or rescheduled with reasonable notice
• Emergency service calls may be subject to cancellation fees if cancelled after technician dispatch
• We reserve the right to reschedule appointments due to weather, equipment issues, or other circumstances beyond our control

4. Pricing and Payment

Service Pricing

• All service prices are quoted in US dollars
• Pricing may vary based on service type, location, time of day, and complexity
• Emergency and after-hours services may include additional charges
• We will provide pricing estimates before beginning work when possible

Payment Terms

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, credit cards, and debit cards
• All payments are processed securely through authorized payment processors
• Service fees are non-refundable once services are completed

Additional Charges

• Additional charges may apply for:
  • Services requiring specialized tools or equipment
  • Multiple service calls to the same location
  • Travel to locations outside our standard service area
  • Services requiring permits or special authorization

5. Service Limitations and Exclusions

Proof of Ownership

• We require proper identification and proof of ownership or authorization before providing services
• For vehicle services, we may require vehicle registration, driver’s license, or other documentation
• For residential services, we may require lease agreements, utility bills, or other proof of residence
• We reserve the right to refuse service if adequate proof cannot be provided

Service Refusal

We reserve the right to refuse service if:

• Adequate proof of ownership or authorization cannot be provided
• The requested service appears to be for illegal purposes
• The service location is deemed unsafe for our technicians
• Payment arrangements cannot be confirmed
• The customer is abusive, threatening, or intoxicated

Limitations

• We cannot guarantee specific arrival times, though we strive to meet estimated times
• Some services may require ordering special parts or equipment, which may delay completion
• Weather conditions, traffic, or other circumstances may affect service delivery
• We are not responsible for existing damage to locks, doors, or vehicles discovered during service

6. Warranties and Guarantees

Service Warranty

• We warrant our workmanship for 30 days from the date of service
• Warranty covers defects in our workmanship but not normal wear and tear
• Warranty does not cover damage caused by misuse, abuse, or attempted repairs by others
• Warranty service requires proof of original service and payment

Parts and Materials

• New parts and materials are warranted according to manufacturer specifications
• We are not responsible for the failure of existing locks, keys, or hardware
• Warranty claims must be reported within a reasonable time of discovery

Warranty Limitations

• Warranties are limited to repair or replacement of defective work or materials
• We are not liable for consequential or incidental damages
• Warranty service is provided at our discretion and may require inspection

7. Liability and Indemnification

Limitation of Liability

• Our liability is limited to the amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for damage to property that occurs during normal service provision
• We are not liable for delays caused by circumstances beyond our control

Customer Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your misrepresentation of ownership or authorization
• Your violation of these Terms or applicable laws
• Your misuse of our Services
• Any false information provided to us

Insurance

We maintain appropriate business insurance coverage for our operations. However, customers are encouraged to maintain their own insurance coverage for their property.

8. Website Use and Intellectual Property

Website License

We grant you a limited, non-exclusive license to access and use our Website for personal, non-commercial purposes in accordance with these Terms.

Prohibited Uses

You may not:

• Use our Website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Website or servers
• Copy, modify, or distribute our Website content without permission
• Use automated systems to access our Website

Intellectual Property

• All Website content, including text, images, logos, and design, is our property or licensed to us
• You may not use our trademarks, logos, or branding without written permission
• We respect the intellectual property rights of others and expect users to do the same

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Third-Party Services and Links

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of third-party websites. Your use of third-party services is at your own risk.

11. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or our Services will be resolved in the courts of Cook County, Illinois.

Informal Resolution

We encourage you to contact us directly to resolve any disputes before pursuing formal legal action. We are committed to working with customers to resolve issues fairly and promptly.

Class Action Waiver

You agree that any disputes will be resolved individually and not as part of a class action or representative proceeding.

12. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, or other acts of nature
• Government actions, regulations, or restrictions
• Labor strikes or shortages
• Equipment failures or supply shortages
• Pandemics or public health emergencies

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Services after any changes constitutes acceptance of the modified Terms.

We will make reasonable efforts to notify customers of material changes to these Terms.

14. Termination

We may terminate or suspend your access to our Services at any time, with or without cause, and with or without notice. Upon termination, your right to use our Services will cease immediately.

Provisions of these Terms that by their nature should survive termination will remain in effect after termination.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the intent of the original provision.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of our Services. These Terms supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Mobile Locksmith Services Inc
858 N Marshfield Ave #2
Chicago, IL 60622

Phone: +1(773) 850-9609
Email: office@mobilelocksmithchicago.us
Website: https://mobilelocksmithchicago.us/

18. Emergency Services Disclaimer

Response Time

Response times are estimates and may vary based on location, traffic conditions, weather, and service demand. We make every effort to respond as quickly as possible to emergency calls.

Safety Priority

The safety of our customers and technicians is our top priority. We reserve the right to delay or reschedule services if conditions are deemed unsafe.

These Terms of Service are designed to protect both our business and our customers. By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you have any questions or concerns, please contact us before using our Services.