Privacy Policy

Effective Date: 07.05.2025.
Last Updated: 07.07.2025.

Mobile Locksmith Services Inc (“we,” “us,” or “our”) operates the website https://mobilelocksmithchicago.us/ (the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our locksmith services.

Information We Collect

Personal Information You Provide

When you contact us for locksmith services, we may collect the following information:

• Contact Information: Name, phone number, email address, and mailing address
• Service Details: Location of service, type of locksmith service needed, preferred appointment time
• Payment Information: Billing address and payment method details (credit card information is processed securely through third-party payment processors)
• Communication Records: Records of phone calls, emails, and text messages between you and our team

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and website navigation patterns
• Location Data: General geographic location based on your IP address
• Cookies and Tracking Data: Information collected through cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Provide locksmith services at your requested location
• Schedule appointments and send service reminders
• Communicate with you about your service requests
• Process payments and manage billing

Business Operations

• Improve our website and services
• Respond to customer inquiries and support requests
• Conduct business analysis and market research
• Maintain records for warranty and service history

Marketing Communications

• Send promotional emails about our services (with your consent)
• Inform you about special offers and new services
• Conduct customer satisfaction surveys

Legal and Safety

• Comply with legal obligations and regulations
• Protect our business interests and prevent fraud
• Ensure the safety and security of our customers and employees

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us with:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Customer support tools
• Business analytics

These providers are bound by confidentiality agreements and may only use your information to provide services to us.

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or the public
• Investigate suspected fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owner as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and employee training
• Secure storage of physical and digital records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced features and personalization
• Marketing Cookies: Used to deliver relevant advertisements

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences

Data Portability

• Request a copy of your personal information in a structured, machine-readable format

Deletion

• Request deletion of your personal information, subject to legal and business requirements

Marketing Communications

• Opt out of promotional emails by clicking the unsubscribe link
• Contact us to update your communication preferences

Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Updating the “Last Updated” date at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Mobile Locksmith Services Inc
858 N Marshfield Ave #2
Chicago, IL 60622

Phone: +1(773) 850-9609
Email: office@mobilelocksmithchicago.us
Website: https://mobilelocksmithchicago.us/

State-Specific Privacy Rights

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

Illinois Residents (BIPA)

We comply with the Illinois Biometric Information Privacy Act (BIPA). We do not collect biometric information without your written consent.

This Privacy Policy is designed to be comprehensive and compliant with applicable privacy laws. However, you should consult with a legal professional to ensure it meets all requirements for your specific business and jurisdiction.